All your documentation in one place
Not scattered across inboxes, spreadsheets, and filing cabinets.
Risk management technology · Built in live resort operations
Better documentation doesn't stop incidents. It changes what they cost.
Digital First Report builds custom digital systems that capture the record from pre-loss conditions through investigation and claim close — for employee injuries and guest incidents alike. When the record is airtight, claims resolve faster, carriers price you better, and the fights you shouldn't be having don't start.
One operation. Five years.
↓70%
Average cost per Work Comp claim — from $20,000 to under $6,000, year one and every year after.
↓20%
Work Comp premium over five years.
↓20 pts
Experience Modification Factor — the number every carrier prices you against.
The incidents didn't stop. The documentation got airtight, and everything downstream of it changed.
The problem
Most operations don't have a reporting problem. They have a first-hour problem.
An incident happens at 9 PM on a Saturday. The supervisor is on shift, the risk manager is off-site, the form is paper, and the details that would have settled the claim cleanly are already fading.
By the time anyone assembles the record, the claim has grown — and the version that reaches your carrier or opposing counsel is the weakest version of what actually happened.
That gap between the incident and the documented intake is where claims get expensive. Closing it is the entire product.
Digital First Report replaces paper forms, scattered emails, and disconnected spreadsheets with one connected pipeline — open intake, automatic routing, live visibility, and a compliance record that maintains itself.
Chain of custody
One unbroken record, from before the incident to after the claim closes.
Before
Pre-loss documentation
Checklists and operating logs captured as a matter of routine — not reconstructed after the fact.
Minute one
Open intake
A form anyone can complete from a phone. No account, no app, no waiting for the right person.
Minute two
Automatic notification
Every department involved knows immediately. Nobody has to remember to forward anything.
Days one–thirty
Investigation & case file
Department-specific forms and claim updates build one consolidated, timestamped record.
Ongoing
Compliance & visibility
A live dashboard and an OSHA 300 log that maintain themselves as the record grows.
What we build
One platform. Two distinct problems.
Product
Workplace Injury & Workers' Compensation
Built for the injuries that turn into claims — and for the compliance obligations that follow them.
- Open intake anyone can complete, no account required
- Automated routing to Risk, HR, and supervisors
- Live claims dashboard with DART and incident rates
- An OSHA 300 log that maintains itself
Product
Operations & General Liability
Built for guest, patient, and third-party incidents — so an investigation never stalls waiting on one person.
- Department-specific investigation forms
- Automatic notification to every team involved
- Custom dashboards showing what each department owes
- One consolidated record, ready before legal asks
Pre-loss documentation
Checklists and operating logs captured before anything happens, not reconstructed after.
Custom incident forms
Configured to your departments and procedures — not a vendor's template.
Immediate notification
Every department involved knows the moment an incident occurs.
Who this is for
It was built in ski operations. The problem isn't unique to them.
Digital First Report was developed and proven inside live resort environments — which is why it holds up under seasonal turnover, 24/7 operations, and compressed incident volume.
But any organization with a large hourly workforce, real liability exposure, and multiple locations runs into the same broken system.
See who this is built for →HospitalityRestaurantsConstructionHealth CareTransportation & Logistics
Ready when you are
The fastest way to know if this fits is a direct conversation.
Not a generic demo — a walkthrough of how Digital First Report would be configured for your operation, your departments, and your claims history.
Request a DemoMatt Thomas — 13 years in risk management across ski operations.